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Quality understanding is a matter handled and managed at the highest level within Labsert. This is also a matter used as a management system not only in manufacturing process but also in fields such as management of customer services, shipments, human resources etc. Improvement of quality system is carried out as a regular work in Labsert. We provide necessary resources and carry out our operations by being aware that total quality understanding is the fundamental source of sustainability in all activities of the company. This document is used to record non-conformities and customer complaints as part of our quality improvement studies. We kindly recommend you to read over our "complaint evaluation procedure work flow chart" by clicking here